# Privacy Policy | Hot Water System Perth

> Privacy policy for Hot Water System Perth. How we collect, use and protect the personal information you give us when you request a quote or book a hot water service.

URL: https://perthhotwatersystem.com.au/privacy-policy/

# Privacy Policy

Last updated: 10 August 2026

Hot Water System Perth ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you contact us or use our hot water services in Perth, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

## 1\. Information we collect

We collect information you give us directly, including:

-   Your name, phone number and email address
-   The service address or suburb where work is needed
-   Details about your hot water system, fault and service history
-   Quote requests, booking details and communication history
-   Payment details, which are processed securely by our third-party payment and finance providers

We also collect limited technical information automatically when you browse this site, such as your IP address, browser type, pages visited and referring page. This is used for security, analytics and to improve the site.

## 2\. How we use your information

-   To respond to quote requests and provide hot water repairs, replacements and installations
-   To schedule appointments and dispatch a plumber to your address
-   To issue quotes, invoices and compliance certificates
-   To process federal STC rebate claims on eligible heat pump and solar systems
-   To arrange financing where you have asked us to
-   To answer your questions and provide after-service support
-   To send service reminders or promotional material where you have consented
-   To meet our legal, safety and record-keeping obligations in Western Australia

## 3\. Sharing your information

We do not sell your personal information. We may share it with:

-   Licensed contractors and technicians who carry out work on our behalf
-   Suppliers and manufacturers, where a warranty claim or part order requires it
-   Payment processors and finance providers you have chosen to use
-   The Clean Energy Regulator or its agents, where an STC rebate is claimed
-   Professional advisers such as accountants and lawyers
-   Government authorities where required or authorised by law

## 4\. Data security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including restricted access to our systems and secure handling of job records. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security of information sent to us online.

## 5\. Data retention

We keep job records, quotes, invoices and compliance certificates for as long as needed to service warranties and to meet Australian tax and plumbing record-keeping requirements. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

## 6\. Your rights

-   Request access to the personal information we hold about you
-   Ask us to correct information that is inaccurate or out of date
-   Ask us to delete information we no longer need to keep
-   Opt out of marketing communications at any time
-   Make a privacy complaint, which we will respond to within a reasonable time

## 7\. Cookies and analytics

This website uses cookies and similar technologies to remember your preferences and to understand how visitors use the site. You can set your browser to refuse cookies or to alert you when one is being set. Some parts of the site may not work as intended if cookies are disabled.

## 8\. Third-party links

Our site may link to other websites, such as manufacturer product pages or government rebate information. We are not responsible for the privacy practices of those sites, so we suggest reading their privacy policies before providing any information.

## 9\. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

## 10\. Contact us

If you have questions about this policy or how we handle your information, contact us:

-   Email: 
    
    info@perthhotwatersystem.com.au
    
    [mailto:info@perthhotwatersystem.com.au →](mailto:info@perthhotwatersystem.com.au)
    
-   Phone: 
    
    08 6243 6734
    
    [tel:+61862436734 →](tel:+61862436734)
    
-   Address: 78 Fitzroy Rd, Rivervale, Western Australia 6103, Australia